iPresent™ creates efficiencies for Nuance Communications, Inc.
Nuance Communications provides voice and language solutions for businesses and consumers worldwide, offering customer service business intelligence and authentication solutions for telecommunications, financial services, travel, entertainment, and government sectors to support, understand, and communicate with their customers.
Client Situation
- Nuance sees an increased need to provide custom demonstrations of various enterprise applications/solutions
- Typical turnaround time to create in-house presentations is 3-5 weeks
- NNBI micro-site initiative requires specific, custom demonstrations for each of the targeted accounts and prospects within key verticals (estimated 100+)
Open i Solution
- Open i Networks customizes the iPresent presentation system to support and enhance sales efforts and suit unique and business requirements for Nuance
- Close collaboration with the Nuance team produces strategy, concepts, scripts, and movies as updateable assets for the iPresent platform
- Each movie focuses on specific applications and solutions within a vertical
- Defined auto settings for color scheme, images, text, and audio
Business Results
- Custom-presentation turnaround time of 3-5 weeks is drastically reduced to 1 hour
- Over 100 presentations are created in Q1 of 2011 from library assets of more than 90 customizable, personalized movies across 28 verticals
- New initiatives have been developed around the iPresent presentation system
- Request-a-Custom-Flash: allows prospects, who visit company micro sites, the ability to request custom presentations
- Pre-sales: helps initiate new-business meetings and supports ongoing efforts
- Post-sales: illustrates how new technologies will assist employees and creates internal enthusiasm
- $13,000,000 in sales pipeline and bookings for fiscal 2011
Open i Networks has that rare combination of creative vision and technical savvy that enabled them to provide us with a tool that’s opened lots of doors for us — totaling $13,000,000 in pipeline and bookings in Fiscal 2011 so far! Thanks Scott!
- Robin, Marketing
This is a breath of fresh air — in just a few minutes I can now demonstrate our capabilities to prospective customers! Every customer I’ve shown one to has loved it! It opens up the conversation flow and sparks ideas... Great tool at one insurance prospect where we’ve now booked $1.8 million.
- Gregg, Sales
It’s an indispensable tool for me. Nothing illustrates what we can offer on the IVR/self-service side of our business more quickly, efficiently and easily... I’d be dead in the water without it.
- Glenn, Sales
Download the iPresent Whitepaper